Privacy policy
Tymso is based in Ontario, Canada. We care deeply about the privacy of teens and parents who use this site. This page explains what we collect how we use it and how you can reach us with questions.
Who we are
Tymso is an online resource that offers calm guidance for teens and steady support for parents. Our website is operated from Ontario, Canada.
When this policy says “we” “our” or “Tymso” it refers to the team that operates tymso.com.
What this policy covers
This privacy policy explains how we handle information when you visit tymso.com use the teen pages use the parent tools or sign up for messages from us.
This policy does not cover websites that we link to or platforms run by other companies. Those sites have their own policies and rules.
Information we collect
We aim to collect as little personal information as possible while still running the site and improving it. Information falls into three main groups.
- Information you choose to share. This may include an email address if a parent requests a Tiny Wins link or signs up for gentle updates.
- Information from your use of the site. This may include pages viewed buttons clicked and basic device details such as browser type.
- Technical and security data. This may include IP address logs used for security checks error logs and protection against spam and abuse.
Tiny Wins parent tools and gentle journals
Some areas of Tymso such as Tiny Wins the Gentle Progress Path and the Private Parent Journal invite parents to record private notes. These tools are meant to support reflection and gentle progress.
- Entries you write are stored so that you can return and read them again later.
- We use private links and simple cookies so that the right parent can see their own notes on a device.
- We do not use these private entries for advertising or to build social media style profiles.
Parents should still avoid writing full names full addresses or anything that would clearly identify a teen if somebody else gained access to a device.
Cookies and similar tools
Tymso may use cookies and similar small files to remember basic settings improve security and understand how the site is used.
- Some cookies keep track of sessions so that tools such as Tiny Wins can work smoothly.
- Some cookies may help us see which pages are visited most so we can improve the site.
- You can manage cookies in your browser settings. Blocking all cookies may affect how some tools work.
How we use information
We use the information we collect for reasons that support teens and parents and that keep the service running.
- To provide the site and its features including teen articles and parent tools.
- To send requested emails such as Tiny Wins links parent updates or service messages.
- To keep the site secure including spam protection abuse prevention and troubleshooting.
- To study general patterns of use so we can improve content layout and tools.
When we share information
We do not sell personal information. We may share limited information in the situations below.
- With trusted service providers who help us operate the site such as hosting email delivery or analytics. These providers are expected to protect the information they handle for us.
- When the law requires it for example if we receive a valid legal request from authorities.
- To protect the safety rights or property of Tymso our users or others. This may include investigating potential misuse or security issues.
How long we keep information
We keep information only as long as it is needed for the purposes listed in this policy unless a longer retention period is required by law.
Parents can ask us to remove email details associated with updates or with specific tools where this is technically possible.
Young people and privacy
Tymso is designed to support teens and the adults who care for them. We encourage families to use the site together and to talk about any questions that come up.
We avoid asking young visitors for more information than is needed to browse the site or use specific features. Parents who have concerns about information related to their family can contact us using the details below.
Your choices and rights
Depending on where you live privacy laws may give you certain rights over your personal information. This may include the right to ask for access correction or deletion.
If you would like to make a request we will explain what we can do based on the laws that apply and the records we hold.
This site is not an emergency service
Tymso does not provide crisis response therapy medical care or legal advice. If you or someone near you is in danger or feels at risk you should contact local emergency services or a trusted crisis support line in your area.
Changes to this policy
We may update this privacy policy as the site grows or as laws change. When we make changes we will update the date at the top of this page and in some cases we may share a clear notice on the site.
How to contact us
If you have questions about this policy or about privacy at Tymso you can reach us through the contact details on this site. Please mention that your message is about the privacy policy so we can direct it to the right person.